Role: Request Fulfillment Manager
The Request Fulfillment Manager is accountable for the end-to-end process to fulfill a service request. This would include requests for access provision too.
Relationships
Performs:
Manage Escalations For Request Fulfillment
Manage Service Requests
Responsible for:
Additionally Performs:
Modifies:
Service Delivery Action List
Service Delivery Complaint Register
Stakeholder Communication